Rental Period: There is a 3 (three) night, 4 day minimum requirement on all rentals.
Reservation Deposit: This is a mandatory fee that is due the date on which the reservation is made and is required to hold the rental unit. The RV and Travel Trailer Reservation Deposit is $250.00, and Pop-up Camper Reservation Deposit is $150.00.
Cancellation Policy: Cancellations made more than 30 days in advance to the rental start date will be refunded in full, minus a $50.00 Cancellation Fee. Cancellations made 29 or fewer days prior to the rental start date will result in the forfeit of the entire Reservation Deposit.
Security Deposit: This is a mandatory fee that is returned to the rental customer within 5-10 business days after the rental unit is returned with no problems/damages, and no extra fees have been incurred. The Security Deposit is an additional fee of $150.00 for Pop-up Campers and $250.00 for Travel Trailers in addition to the reservation fee at time of rental pick-up. This will be held on the rental customerís credit card or pre-paid in cash.
Fuel: RV rentals must be returned with a full fuel tank. If not full, the rental customer will be charged a $35.00 service charge in addition to the cost of refilling the tank with fuel.
Prep Fee: A mandatory Prep Fee is assessed to all rentals and is $25.00 for Pop-up Campers and $75.00 for RVs and Travel Trailers. All rental units must still be returned undamaged and clean inside. If not clean, the rental customer will be charged an additional Cleaning Fee. The preparation fee includes propane, toilet paper, chemicals, water hose, regulator, electrical adapter, and the cleaning of the EXTERIOR of the rental unit. Any equipment not returned or damaged will be paid for buy customer.
Insurance: In order to rent an RV from CUSTOMERS FIRST RV, INC, the rental customer must carry insurance on the rental unit for the time in which it is in their possession. You must provide a binder with your insurance policy that shows CUSTOMERS FIRST RV, INC as the loss payee. Without insurance the rental customer will be unable to rent the unit. NO EXCEPTIONS.
Late Returns: Rental units are tightly scheduled for the season and a late return would inconvenience our preparation time as well as other rental customersí vacation schedules. NO returns after 5:00pm Monday thru Friday. Late returns are subject to a $25.00 per hour late charge.
Monday thru Friday 1pm Ė 4pm
Monday thru Friday 9am Ė 11am
NO SMOKING: Any evidence of smoke (including camp fire or incense) will result in LOSS of the rental customerís Security Deposit and an additional fee of $200.00.
All Drivers must be at least 21 years of age and have a valid driverís license.
PETS: Pets are allowed at owner's responsibility. An additional deposit of $250.00 will be charged for pets as well as a cleaning fee of $150.00 at the time of drop off.
NO TRAVEL OUTSIDE OF THE U.S.
Towing, roof storage, and sitting or standing on top of a rental unit is NOT ALLOWED at ANY time. Evidence of this violation will result in the rental customerís forfeit of his/her Security Deposit.
Malfunctions of Stove, Fridge, AC, TV, VCR, DVD (if applicable), Fans and Small Appliances, Batteries, Water pumps, Water heaters are NOT considered mechanical breakdowns and will not result in compensation but MUST be reported to CUSTOMERS FIRST RV, INC as soon as possible. Awnings are very susceptible to wind and must be put down each night and during the day if it is windy.
Payment Method: We accept Visa, MasterCard, & Discover for security deposits & reservations. Rental fee must be paid in cash or money order at time of pick-up.
Hitching & Brake Controller: Rental customers must have the proper equipment to tow Rentals. CUSTOMERS FIRST RV, INC can provide the proper hitching & brake controller installation with advance notice.
RVís with electric brakes must be towed with a vehicle with an electric brake controller. This can be purchased and installed at CUSTOMERS FIRST RV, INC with advance notice.
Travel Trailer Rentals must be towed with a Weight Distribution Hitch. Rental customers may rent this hitch from CUSTOMERS FIRST RV, INC for a fee of $450. If equipment is returned and undamaged the Rental customer will receive a $250 deposit as long as no additional fees are incurred.
Fifth Wheel Rentals must be towed with a Fifth Wheel hitch. Rental customers may purchase the installation of a 5th wheel hitch from CUSTOMERS FIRST RV, INC. Cost will vary on type of tow vehicle. Rental customerís purchased a 5th wheel hitch installation must give CUSTOMERS FIRST RV, INC advance notice as this can take up to 5 hours depending on the type of truck & hitch purchased.
* ABOVE FEES DO NOT INCLUDE DAILY, WEEKEND OR WEEK RENTAL RATES.